Return policy

Return and Refund Policy 📄

We are committed to ensuring all products are delivered completely and on time. ⏱️ However, should any unexpected issues or questions arise, please contact our customer service team for assistance. 🙋‍♀️

🔍 Returns/Exchanges Due to Quality Issues
We want you to be completely satisfied with your purchase! 😊 If the problem is due to our error, you may request a refund or exchange under the following circumstances:

1. 🛠️ Quality Issues or Defects: If the product has any significant quality problems or functional defects, we will provide a refund or exchange (unboxing video evidence must be provided).

2. 📦 Incorrect Item Received: If you received an item that does not match your order, you may request an exchange (evidence must be provided within 48 hours of delivery).

🔄 Exchanges for Non-Quality Reasons
If you wish to exchange an item for personal reasons (e.g., wrong size or color 👕🎨), please note:

1. ⏰ Inspect within 3 Days: Please check the item within 3 business days of receipt and report any issues. Requests after this period cannot be accepted.

2. 📦 Condition: Item must be unused, in original packaging, with all accessories & tags.

3. 💸 Shipping Costs: Customer is responsible for all shipping costs (return & reship).

📦 Exchange Process

1. 📧 Contact Us: Email [gvjersey22@gmail.com] or WhatsApp [+14098121539] with order details.

2. ↩️ Return Item: Follow instructions from customer service.

3. ✅ Process Exchange: We process once item condition is confirmed.

⚠️ Damaged Items Policy
Contact us within 3 days of receipt with video evidence:

• 🛑 Severe Damage (Unusable): Full refund, replacement, or repair.

• ⚠️ Significant Damage: Option to keep for partial refund (e.g., 50%) or replacement (requires clear photos).

• 🔍 Minor Damage (e.g., scratches/dents, no function impact): Partial refund possible (e.g., 2%-10%, close-up photos required). ❌ Full refund not applicable.

❌ Refused Delivery & Damaged Packaging

1. 📦 Packaging Damaged, Product OK? DO NOT REFUSE! ✔️ Sign for it, take photos, contact us.

2. 🚫 Refused Without Notice? Refunds will not be issued. ❗ Refusing international shipments (where shipping often costs more than the item) causes us significant loss as parcels are destroyed locally. Refund requests denied.

🚫 Non-Returnable / Non-Refundable Items

1. Customer error, damage, stains, missing parts.

2. ✂️ Customized/Personalized items.

3. Altered packaging/missing tags causing potential damage.

4. 👕 Used products.

5. 🏷️ Clearance/Special Discount items.

6. Minor scratches not affecting function.

7. Size discrepancies < 0.5 inches.

8. Opened & used items (unless defective).

💰 Refund Policy & Fees

1. Damaged Items: Compensation based on severity (see above).

2. 💸 Original Shipping: Non-refundable.

3. ❌ Order Cancellation Fees:

   • Confirmed, production NOT started: 8% fee.

   • In production/completed, NOT shipped: 20%-50% fee.

   • Shipped/In Transit: 80% fee.

   • Important: Production starts within 48 hours of order. ⏱️

4. 📦 Returned Item Damaged? Deducted from refund.

5. ✉️ Wrong Address/Reship? Customer pays costs.

6. 🔄 Change Order (Size/Color/Style) After Production?

   • Before shipping: 10% fee.

   • After shipping started: 50% fee + customer pays shipping.

🔁 Steps to Initiate a Return

1. 📧 Contact Us: Email [gvjersey22@gmail.com] or WhatsApp [+14098121539].

2. ℹ️ Provide Details: Order info & reason for return.

3. 📬 Get Instructions: We'll guide you & provide return address.

4. 📦 Ship Back: Arrange return.

5. ✅ Receive: We get your return.

6. 💸 Process Refund: Issued to original payment method upon approval.

   • *Note: Refunds usually take 7-10 days after coordination. ❗Please avoid payment platform disputes ("chargebacks") as they can delay resolution by 2-3 months.*

📞 Contact Us for Returns/Refunds
Questions? Reach out anytime! 📧 Email: [gvjersey22@gmail.com] or 📱 WhatsApp: [+14098121539]

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• Important Warnings: ❗, ⚠️, ❌, 🚫 emphasize critical points (no refusal, non-refundable items, fees).

• Time Sensitivity: ⏰ for deadlines.

• Item Condition: 📦, 👕, ✂️, 🏷️ for packaging, jerseys, custom items, sale items.

• Money: 💸 for costs and fees.

• Process Steps: Numbers combined with emojis make steps easier to follow.

• Contact: 📧, 📱 clearly mark contact methods.

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