Return policy

Return & Exchange Policy

At GV Jersey, your satisfaction is our top priority. If you're not fully happy with your order, we offer a clear and hassle-free return policy.

✅ Return Eligibility

You can request a return within 14 days of receiving your order if:

• The item is unused, unwashed, and in original condition

• All tags and packaging are intact

• The item is not customized (name, number, crest)

⚠️ Custom items cannot be returned or exchanged unless they arrive damaged or defective.

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🔁 How to Request a Return

1. Email us at [email protected] within 14 days of delivery

2. Include your order number and reason for the return

3. Our team will respond with return instructions

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🚚 Return Shipping

• Return shipping is the customer’s responsibility, unless the item is damaged or incorrect

• Please use a trackable shipping service to avoid lost returns

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💵 Refunds

Once your return is received and inspected:

• We'll notify you by email

• If approved, your refund will be processed to your original payment method

• Refund processing time: 5–10 business days (depending on your bank/payment provider)

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❗ Non-Returnable Items

• Customized jerseys (name, number, or crest)

• Sale or clearance items

• Worn, washed, or damaged products not caused by us

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🔄 Exchanges

We do not offer direct exchanges.
If you need a different size or style:

1. Return the original item for a refund

2. Place a new order for the item you want

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🛠️ Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us at [email protected]

• Include photos of the issue

• We’ll provide a free return label and send a replacement or issue a full refund

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📬 Need Help?

We’re here 7 days a week to assist you.

📧 Email: [email protected]
📱 WhatsApp: +1 409-812-1539